{"id":87284,"date":"2021-10-29T14:55:42","date_gmt":"2021-10-29T19:55:42","guid":{"rendered":"https:\/\/www.digitalmarketer.com\/?p=87284"},"modified":"2021-10-29T14:55:42","modified_gmt":"2021-10-29T19:55:42","slug":"5-metrics-for-clients","status":"publish","type":"post","link":"https:\/\/www.digitalmarketer.com\/blog\/5-metrics-for-clients\/","title":{"rendered":"The 5 Metrics Every Marketing Client Wants to See"},"content":{"rendered":"\n<div class=\"wp-block-image largeScreensOnly\"><figure class=\"aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.digitalmarketer.com\/wp-content\/uploads\/2021\/11\/DM_MetricsforClients_Featured-1024x576.jpg\" alt=\"\" class=\"wp-image-87300\" width=\"1024\" height=\"576\"\/><\/figure><\/div>\n\n\n\n<p>Your marketing clients are just like you.<\/p>\n\n\n\n<p>As a marketing consultant or agency owner, <strong>you want to see:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>More traffic<\/li><li>More engagement<\/li><li>More subscribers<\/li><li>More customers<\/li><li>Higher customer lifetime value<\/li><\/ol>\n\n\n\n<p>These metrics are the foundations of a successful business (whether it\u2019s a <a href=\"https:\/\/www.digitalmarketer.com\/blog\/marketing-management\/marketing-agency-growth-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">marketing agency<\/a> or an ecommerce drop shipping business). If you don\u2019t have traffic, you won\u2019t have customers. And if you don\u2019t focus on your customer lifetime value, you won\u2019t have a sustainable business model.<\/p>\n\n\n\n<p>This is exactly why these are the metrics your marketing clients want to see. They want to know you\u2019re increasing their brand awareness <em>and<\/em> marketing to their customers after the first sale. Because that\u2019s how you build a long-term relationship with the brands you work with and create <a href=\"https:\/\/www.digitalmarketer.com\/blog\/what-is-fractional-cmo\/\" target=\"_blank\" rel=\"noreferrer noopener\">a marketing consultancy<\/a> that makes people ask, \u201cHow the heck did you pull that off?!\u201d<\/p>\n\n\n\n<p><strong>And it all starts with focusing on these 5 metrics and sharing them with your clients.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1: Traffic<\/h3>\n\n\n\n<p>Every marketing client wants to look at their Google Analytics dashboard and see that beautiful up and to the right line that signifies they\u2019re getting more traffic than ever before. Traffic is a huge part of marketing because it leads to the first stage of the <a href=\"https:\/\/www.digitalmarketer.com\/blog\/customer-value-journey\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Value Journey<\/a>, Awareness.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"615\" height=\"474\" src=\"https:\/\/www.digitalmarketer.com\/wp-content\/uploads\/2021\/11\/image3-4.png\" alt=\"\" class=\"wp-image-87285\"\/><\/figure><\/div>\n\n\n\n<p>People can\u2019t buy your client\u2019s products if they don\u2019t know their products exist! With increased traffic, more people see their brand. The more people that see their brand, the more people can buy their products.<\/p>\n\n\n\n<p>Just like 1+1 = 2, more traffic leads to more customers. Well, as long as you\u2019re making sure to attract the <em>right<\/em> kind of traffic. Not only can you show your clients their increased traffic to social media (impressions) or their website (through Google Analytics), but you can also show them the demographics behind this traffic. This shows that these aren\u2019t random people who *might* be interested in buying their products. These visitors are their <a href=\"https:\/\/www.digitalmarketer.com\/blog\/create-customer-avatar-youtube\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer avatar<\/a>, which means they can quickly turn into customers with the right funnel.&nbsp;<\/p>\n\n\n\n<p><strong>Here are a few traffic metrics to share with your clients:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Impressions on social media<\/li><li>Demographics on social media<\/li><li>Traffic on Google Analytics<\/li><li>Demographics on Google Analytics<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#2: Engagement<\/h3>\n\n\n\n<p>Engagement is the number of likes, comments, shares, and interactions people have with your content. For example, if someone comments on your Instagram post\u2014that\u2019s engagement. If they read your blog post\u2014that\u2019s engagement. If they reply like your tweet\u2014that\u2019s engagement.<\/p>\n\n\n\n<p>And that\u2019s the start of <a href=\"https:\/\/www.digitalmarketer.com\/blog\/customer-avatar-worksheet-write-copy\/\" target=\"_blank\" rel=\"noreferrer noopener\">turning a viewer into a customer<\/a>. Like the Customer Value Journey outlines, the first step in the customer journey is awareness. It\u2019s the moment someone finds out your brand and products exist. It\u2019s a crucial moment, but what\u2019s even more important is what comes afterward&#8230;&nbsp;<\/p>\n\n\n\n<p><strong>&#8230;the first time someone actively engages with your brand.&nbsp;<\/strong><\/p>\n\n\n\n<p>Engage is the second stage of the Customer Value Journey. It\u2019s <em>so<\/em> important because it\u2019s like this person just raised their hand and said, \u201cYou have products that help me solve one of my problems!\u201d&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"627\" height=\"473\" src=\"https:\/\/www.digitalmarketer.com\/wp-content\/uploads\/2021\/11\/image4-3.png\" alt=\"\" class=\"wp-image-87286\"\/><\/figure><\/div>\n\n\n\n<p><br>Your marketing clients want to see engagement because that tells them you\u2019re doing your job as a marketer. You\u2019re increasing brand awareness to the right people, who are now engaging with their brand so they can move to the next steps of the <a href=\"https:\/\/www.digitalmarketer.com\/blog\/customer-value-journey\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Value Journey<\/a>, Subscription, Conversion, Excitement, Ascension, Promotor, and Ambassador.<\/p>\n\n\n\n<p><strong>Here are a few engagement metrics to share with your clients:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Increased social media engagement per post and on average<\/li><li>Decreased bounce rate<\/li><li>Longer time spent on page<\/li><li>Heat maps of sales and product pages<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#3: Subscribers<\/h3>\n\n\n\n<p>With traffic and engagement comes subscribers (if you\u2019ve properly built out your marketing funnel!). Your goal as a marketer is to turn traffic into subscribers, building a deeper relationship between brand and <a href=\"https:\/\/www.digitalmarketer.com\/blog\/create-customer-avatar-youtube\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer avatar<\/a>. You never want to house your audience on someone else\u2019s platform, like Facebook or Google. You want to take your social media or website visitors and add them to your email list as soon as you can.<\/p>\n\n\n\n<p>This is stage 3 of the <a href=\"https:\/\/www.digitalmarketer.com\/blog\/customer-value-journey\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Value Journey<\/a> and usually comes alongside a lead magnet freebie that people opt-in for. For example, you could give away a free webinar or a discount on commerce products.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"628\" height=\"472\" src=\"https:\/\/www.digitalmarketer.com\/wp-content\/uploads\/2021\/11\/image1-5.png\" alt=\"\" class=\"wp-image-87287\"\/><\/figure><\/div>\n\n\n\n<p>Your clients want to see that traffic and engagement have a predictable ROI. That predictable ROI comes from knowing, for example, 1% of their subscribers convert. Based on the average number of people subscribing per day, you can predict how many customers and how much revenue they\u2019ll make.<\/p>\n\n\n\n<p>Just like you want <a href=\"https:\/\/www.digitalmarketer.com\/blog\/what-is-fractional-cmo\/\" target=\"_blank\" rel=\"noreferrer noopener\">your marketing consultancy<\/a> or <a href=\"https:\/\/www.digitalmarketer.com\/blog\/marketing-management\/marketing-agency-growth-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">agency<\/a> to have a predictable income, your clients want the same thing, too.<\/p>\n\n\n\n<p><strong>Here are a few subscriber metrics to share with your clients:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The average number of subscribers per day\/week\/month<\/li><li>The average percentage of subscribers becoming customers<\/li><li>Open rate<\/li><li>Click-through rate<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#4: Customers<\/h3>\n\n\n\n<p>This is the metric you probably didn\u2019t need us to tell you about. Of course, your marketing clients want to see more customers! More customers mean they\u2019re getting an ROI from your services. Understandably, this is <em>really<\/em> important for your clients. They want to see the numbers that prove their money is in good hands.<\/p>\n\n\n\n<p>As a <a href=\"https:\/\/www.digitalmarketer.com\/blog\/what-is-fractional-cmo\/\" target=\"_blank\" rel=\"noreferrer noopener\">marketing consultant<\/a> or <a href=\"https:\/\/www.digitalmarketer.com\/blog\/marketing-management\/marketing-agency-growth-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">agency<\/a>, transparency around these numbers is a huge part of having a healthy, long-term relationship with your clients. Putting together SOPs that help your employees and contractors keep clients in \u201cthe know\u201d is worth your time.<\/p>\n\n\n\n<p>And remember\u2014your clients are business owners (or executives). They\u2019ve put their heart, soul, blood, sweat, AND tears into this business. They\u2019ve dedicated late nights and early mornings. They\u2019ve probably missed some pretty important events in their friend\u2019s and family\u2019s lives. This business means a lot to them, and getting to see more customers buying is special.<\/p>\n\n\n\n<p>Make it a special moment for them by creating milestones to celebrate. For example, when they reach 1,000 customers, send them a gift or make sure to take the time to acknowledge it. Or, you can send gifts at certain revenue goals, like their first $500,000.&nbsp;<\/p>\n\n\n\n<p><strong>Here are a few customer metrics to share with your clients:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The average number of customers per day\/week\/month<\/li><li>The percent increase in customers since you started working with them<\/li><li>The daily\/weekly\/monthly revenue\u00a0<\/li><li>Specific milestones (number of customers or revenue generated)<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.digitalmarketer.com\/wp-content\/uploads\/2021\/11\/DM_MetricsforClients_Support1-1024x576.jpg\" alt=\"\" class=\"wp-image-87301\"\/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#5: Customer lifetime value<\/h3>\n\n\n\n<p>After someone becomes a customer, the marketing doesn\u2019t stop. Conversion isn\u2019t the last stage of the Customer Value Journey for a reason. There are FOUR more stages after it! Conversion is the halfway point of the <a href=\"https:\/\/www.digitalmarketer.com\/blog\/customer-value-journey\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Value Journey<\/a>, and there\u2019s a lot that happens afterward.<\/p>\n\n\n\n<p>When someone purchases a product, it\u2019s time to get them excited (stage 5 of the Customer Value Journey). This excitement stage isn\u2019t about upsells. It\u2019s about showing them that they made the right decision by buying from you. This can be an unexpected free training, discount code, or stickers inside their ecommerce package.<\/p>\n\n\n\n<p>Excitement leads to ascension (stage 6 of the Customer Value Journey). In ascension, your customer goes from buying your low-tier or middle-tier package to your highest (or one of your higher) tier packages. At DigitalMarketer, this is when someone goes from being a Lab member to becoming a <a href=\"https:\/\/www.digitalmarketer.com\/partners\/\" target=\"_blank\" rel=\"noreferrer noopener\">Certified Partner<\/a> or buying a ticket to <a href=\"https:\/\/trafficandconversionsummit.com\" target=\"_blank\" rel=\"noreferrer noopener\">Traffic &amp; Conversion Summit<\/a>.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"626\" height=\"473\" src=\"https:\/\/www.digitalmarketer.com\/wp-content\/uploads\/2021\/11\/image2-4.png\" alt=\"\" class=\"wp-image-87288\"\/><\/figure><\/div>\n\n\n\n<p>Think of ascension as the ladder that takes your revenue from \u201cAwesome!\u201d to \u201cHoly crap!\u201d This is where you increase customer lifetime value and turn your client\u2019s brand into a long-term, sustainable business. When the funnels are in place to turn first-time customers into multiple-purchasing customers (and eventually raving fans of your brand and products), you\u2019re in the magic zone.<\/p>\n\n\n\n<p><strong>Here are a few customer lifetime metrics to share with your clients:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The average customer lifetime value (LTV)<\/li><li>The LTV before and after you started working with this client<\/li><li>The percentage increase in LTV<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How To Get Rehired Again, and Again, and Again<\/h2>\n\n\n\n<p>Clients are happy to outsource their marketing to <a href=\"https:\/\/www.digitalmarketer.com\/blog\/what-is-fractional-cmo\/\" target=\"_blank\" rel=\"noreferrer noopener\">your consultancy<\/a> or <a href=\"https:\/\/www.digitalmarketer.com\/blog\/marketing-management\/marketing-agency-growth-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">agency<\/a>. Marketing is a lot of work (you know this as a business owner!), and it\u2019s monumentally easier to have somebody else do it for you. It\u2019s even easier to have the person who\u2019s already doing your marketing&#8230;keep doing it.<\/p>\n\n\n\n<p><strong>That\u2019s why you want to show your marketing clients these 5 metrics:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Traffic<\/li><li>Engagement<\/li><li>Subscribers<\/li><li>Customers<\/li><li>Customer lifetime value<\/li><\/ol>\n\n\n\n<p>These are the metrics telling your clients that you\u2019re increasing their brand awareness, qualifying leads, and ensuring they don\u2019t build their business on someone else\u2019s platform. They show an ROI when you turn those subscribers into customers and increase their customer lifetime value.<\/p>\n\n\n\n<p>Wouldn\u2019t you want to keep working with the marketer who did this for your company?<\/p>\n\n\n\n<p>The answer is a big, obvious YES.<\/p>\n\n\n\n<p>And with these metrics, that marketer can be you.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><a href=\"https:\/\/img1.niftyimages.com\/click\/6y5\/d3xh\/0a7h\" data-type=\"URL\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/img1.niftyimages.com\/6y5\/d3xh\/0a7h\"><\/a><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>There are so many metrics to track, but which ones do your clients actually want to see? These 5 metrics are for your clients specifically! <\/p>\n","protected":false},"author":21,"featured_media":87300,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[34,149,89,150],"tags":[140,147,49,148,110,151],"class_list":["post-87284","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-growth-marketing-resources","category-marketing-management","category-optimization-resources","tag-clients","tag-customers-2","tag-digital-marketing-methods","tag-engagement","tag-metrics","tag-traffic"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The 5 Metrics Every Marketing Client Wants to See - DigitalMarketer<\/title>\n<meta name=\"description\" content=\"There are so many metrics to track, but which ones do your clients actually want to see? These 5 metrics are for your clients specifically!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitalmarketer.com\/blog\/5-metrics-for-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 5 Metrics Every Marketing Client Wants to See - DigitalMarketer\" \/>\n<meta property=\"og:description\" content=\"There are so many metrics to track, but which ones do your clients actually want to see? 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